Return Policy

Refund & Exchange Policy

Last Updated: July 28, 2025

At STARQI HANG, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we offer a straightforward refund and exchange process. Please review the details below.

1. Refund Policy

Eligibility for Refunds

✅ Full Refund: Unworn, unwashed, and undamaged items with original tags and packaging, returned within 14 days of delivery.
✅ Partial Refund: Items without tags or with minor wear may qualify for store credit.
❌ Non-Refundable: Final sale items (clearly marked at purchase).

How to Request a Refund

1. Contact Us – Email service@starqihang.com with your order number and reason for return.

2. Ship It Back – Once approved, send the item(s) to our warehouse (return shipping costs are the customer’s responsibility).

3. Refund Processing – Once received and inspected, refunds are issued within 5–10 business days to your original payment method.

2. Exchange Policy

Do You Offer Exchanges?

Yes! If you need a different size, color, or style, we offer one free exchange per order (within 14 days of delivery).

How to Exchange an Item

1. Email Us – Contact service@starqihang.com with your order number and preferred exchange details.

2. Return the Original Item – Ship it back in its original condition (tags attached, unworn).

3. Receive Your New Item – Once we confirm the return, we’ll ship your replacement (free shipping for the first exchange).

Note: Exchanges are subject to product availability. If your desired item is out of stock, we’ll offer a refund or store credit.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

1. Contact Us Within 48 Hours – Email service@starqihang.com with photos/video of the issue.

2. Free Return & Replacement – We’ll provide a prepaid return label (if applicable) and send a new item immediately.

3. Refund Option – If a replacement isn’t available, we’ll issue a full refund.

4. Important Notes

• Return Shipping Costs: Customers cover return shipping unless the item is damaged/defective.

• Processing Time: Refunds/exchanges may take 5–10 business days after we receive your return.

• Store Credit: If you prefer, we can issue credit for future purchases.

Need Help?

For any questions about returns, exchanges, or defective items, contact:
📧 Email: service@starqihang.com
📞 Phone: +86 13589784556 (Mon–Fri, 9:00 AM – 6:00 PM GMT+8)

We appreciate your trust in STARQI HANG and are committed to making your experience seamless!